General Shipping Information
OCR ships from Seattle Washington with FedEx. Our goal is to ship your package by the following business day, though due to order volumes and stock shortages, we may not always meet that expectation.
As most of our products are sold by weight, we are unable to apply exact shipping costs until your order is fully packed and ready to ship. Should you wish to be notified about shipping charges prior to finalizing your order, please leave a comment on your order, including contact information where you may be reached the same day.
Once your order is invoiced, an email will be sent that includes your final invoice and tracking information.
Sometimes you may forget something and want to add to your order. In that case, if the order is not boxed, we can add the additional item(s) to your order. Your order will then move to the back of the shipping queue. Otherwise simply place a new order.
Signature Delivery & Insurance
To prevent lost or stolen packages, we require Adult Signature Delivery for orders over $100.00. Additionally, your shipment will be insured for the total value of the order (since FedEx only covers $100 without insurance). If you choose to opt out of a signature delivery, OCR will not be responsible for loss or theft of your shipment. This policy is meant to protect your purchase and hold the shipping company accountable for any lost or missing packages.
FedEx One Rate Shipping
We offer FedEx One Rate service in place of the Post Office’s Flat Rate Mail. Depending on location and box size, the One Rate service is either less expensive, faster, or both.
We can accommodate USPS shipping upon request. Please note that Flat Rate Mail (USPS) requests will not receive priority treatment in the warehouse and at best will ship next day. Should you desire Flat Rate Mail (USPS), please provide details in the comments section of your order.
Please indicate the expected date and time of pick up in the comments section on the confirmation page.
Customers are responsible for paying all duties and taxes to the shipper. They are not part of your order total. We are happy to accommodate requests for shipping via the US Postal Service using International Priority Mail.