Many of you probably received the announcement that Gaffer Glass sent out last Friday. If not, we are attaching it to this email. Please take a few minutes to read through it as it contains pertinent information about OCR’s future relationship with Reichenbach and Gaffer Glass.
We want to also take a moment to communicate that our team is working extremely hard to fill your orders ASAP, and with the top-tier customer service that is the foundation of OCR. That said, there are many facets of the supply process that are out of our control, and it’s no surprise that supply-chain shortages and shipping constraints are affecting almost every aspect of life these days.
We truly want every size in every color available to you at all times, but that is not the current reality. Please know we understand your frustrations when we don’t have something you want. Our success is dependent upon your success. Because of these supply issues, we have significantly ramped up the volume of both our cullet and color orders. Things are simply taking longer to get to us, and ultimately to you.
Supplying the glass art community is something we love doing, and we look forward to a bright future with each of you.
Starting September 1, 2021, we will be charging sales tax for orders in the following states:
If you or your organization has a sales tax exemption certificate, and you plan to use it for glass purchases, it must be filed with us prior to placing your order. Once your certificate is submitted to us and we file it in our system, you will not be charged sales tax on glass products. If you are placing an online order after submitting your exemption certificate, and you see sales tax, please call us prior to finalizing your order because most likely our team needs to take additional action on your account. If an order is placed prior to submitting your exemption certificate to us, it will be up to you to get reimbursed by your state. We will not re-do invoices to omit sales tax after the initial sale.