- Changes To Credit/Debit Card Processing For Online Orders -
Due to increased security protocols required by the banking industry for debit and credit card processing, we have had to make some changes to our procedures in processing your online orders.
We are now unable to adjust the amount of the original charge processed for your online order for shipping or weight variances, or reduce it for backorders. We now will be processing two entries for each order; the original charge generated by the website and a second charge or refund for any difference (shipping, backorders, etc.) in the final invoice amount.
We hope to continue to develop our website so that shipping may be added at the time of checkout, reducing any need to change the amount. This will be a long and multifaceted project, so it may be some time before it is achieved.
Please feel free to contact us if you have any questions regarding these changes – 800 445 7742 or firstname.lastname@example.org
As always, OCR values all our customers and wants to provide the best service possible. Thank you for your business!